FAQ's

 

Frequently Asked Questions!

Q. How much is shipping?

We have a variety of rates, for all vinyls, stickers and flat/light items like those, they can be sent via letter mail. Letter mail rates are $1.50 domestic and $4 international.

For our framed wood signs they are domestic only, with the shipping depending on the weight of each sign.

For all other items we have a flat rate shipping of $10 domestic and it varies upwards from $20 internationally depending on your location.     

Q. Can you combine shipping? We cannot combine orders, once your order is placed we can't edit, combine or refund due to the custom nature of the product.
Q. What happens if my order goes missing? For and order to be declared missing it must be 15 business days domestic and 9 weeks international according to the Australia Post guidelines, if after this amount of time your order still hasn't arrived please contact me and we can sort out a replacement.
Q. What happens if I change my address? You can change your address anytime up until the order ships. If you change addresses after your order has shipped, it is no longer my responsibility to ensure your order arrives to you. Please take into consideration processing times and shipping times before placing an order if you're planning on moving.
   
Q. Do you offer local pick up? No I currently don't offer local pick up.
   
Q. What are your processing times? For all custom wood products the processing times are 1 to 2 weeks, for all other products its 3 to 5 business days.